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Help & Info about Samsung Kies for windows

  • What is Samsung Kies?

    Samsung Kies is a software application that facilitates interaction between Samsung mobile devices and Macintosh or Windows operating systems. Using a USB connection, the tool helps sync and back up device information, contacts, transfer media (video and music), and also can be used to update Samsung phone firmware.
  • How to download and install Kies?

    To install Kies, the right Kies version should be downloaded first. Based on a user’s browser and associated settings, the saved file could open differently. Once launched, the user must proceed with the installation process and manage security warnings, if any. The installation process could take some time. In the meantime, some additional components such as Unified Driver Installer should be installed too.
  • How to connect Samsung Kies and mobile device?

    Samsung Kies and a Samsung device can be hooked up via a USB data cable, which comes in the product package. When the device is linked with the computer, the compatible device driver is automatically installed by the computer. At times, this installation may have to be done manually. The connection would be automatically established thereafter.
  • What kind of information does Samsung Kies helps backup and restore?

    Kies helps restore or back up a variety of digital information – including call logs, contacts, photos, videos, memos, messages, ringtones, email account information, etc. Once the backup/restore tab is clicked, an exhaustive list of information that could be restored and backed up becomes visible.
  • What to do when a device doesn’t show up in Samsung Kies?

    Samsung Kies is not compatible with all devices and flavours of Android and Mac. If the version being used is compatible, then the connection may have been hindered by a faulty cable or port, or outdated Kies software. Reconnecting and restarting the device should help find a connection.
  • What devices and platforms does Kies support?

    The Samsung Kies tool could be used to transfer content from a range of older operating systems and devices. The Kies-compatible operating systems are Mac OS X 10.5, Android, Microsoft Windows Vista, XP, Windows 10, Windows 8 and Windows 7.
  • Which is the right Kies version for a particular user?

    Kies can be used with both Mac and PC. Mac users must use Kies 3 for Mac. PC users must first ascertain the Android version currently installed on their device. In case it’s Android 4.3, Kies 3 would be appropriate. If the device is running an even older version, then Kies 2.6 must be downloaded.
  • What if Samsung Kies doesn’t work with Windows 8?

    Kies usually should not have any problems working with Windows 8, but if there are issues then some troubleshooting would certainly help. To enable troubleshooting, the Kies application should be forthcoming to the process, which can be done by selecting “troubleshoot compatibility” after right-clicking the desktop shortcut. The steps thereafter are self-explanatory.
  • What does Kies 3 for Windows 7 do?

    Samsung Kies is compatible with all versions of Windows, which includes Windows 7. With Windows, the tool helps carry out device updates, data transfers, music management, and backup creation.
  • Is Kies safe?

    Kies is a Samsung product and doubts and concerns relating to its safety are rare. There are many websites that help download the Kies software. Users extremely cautious about viruses and malware should ensure they download the tool from the official Samsung website.


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Laws concerning the use of this software vary from country to country. We do not encourage or condone the use of this program if it is in violation of these laws.